Samsung
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Samsung Washer Repair in Charlotte, NC

Need help with your Samsung washer? E-genius Appliance Repair diagnoses common problems such as not draining, not spinning, not filling, or leaking water in Charlotte, NC. Our technicians focus on the appliance fault, explain the recommended repair, and use repair procedures appropriate for the model.

Schedule online or call (980) 443-5851 to request Samsung washer repair.

Open & Available: (980) 443-5851 (980) 443-5851

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Samsung washer troubleshooting

Common Samsung Washer Problems

Find the Samsung washer symptom that matches what you can see or hear. No power, a cycle that will not start, and a machine that stops during spin are different situations; AddWash, FlexWash, and auto-dose notes apply only to equipped models.

These are possible service scenarios, not confirmed diagnoses or a ranking of defect frequency. Use only the checks permitted by your model's owner manual.

Power & Starting10 issues
  • Washer Won't Turn On

    Possible causes or conditions: Supply, outlet, cord or control may be involved; verify installation and recorded code.

    Applies to: All washer controls

    Next step: Check household supply and documented restart procedure; recurring electrical faults need qualified service.

  • No Display

    Possible causes or conditions: Loss of supply or display/control problem are possible; confirm whether any indicators work.

    Applies to: Electronic display models

    Next step: Check household supply and documented restart procedure; recurring electrical faults need qualified service.

  • Turns off during cycle

    Possible causes or conditions: Distinguish supply interruption from a programmed pause; record when it stops.

    Applies to: All washer controls

    Next step: Check household supply and documented restart procedure; recurring electrical faults need qualified service.

  • Trips the breaker

    Possible causes or conditions: Electrical fault or circuit problem needs qualified diagnosis; stop repeated resets.

    Applies to: All washer controls

    Next step: Stop using the washer and do not keep restarting it or resetting the breaker. Keep clear of wet electrical parts; arrange qualified appliance or electrical diagnosis. For active fire, smoke, or immediate danger, leave the area and call 911.

  • Washer Won't Start

    Possible causes or conditions: Check selected cycle, start procedure, control lock, delay start and closure status.

    Applies to: All washer controls

    Next step: Record the exact display and model; qualified service should test the affected circuit.

  • Start button does not respond

    Possible causes or conditions: Control lock, button state or UI issue may be involved; do not assume main-board failure.

    Applies to: Electronic controls

    Next step: Record the exact display and model; qualified service should test the affected circuit.

  • Buttons do not work

    Possible causes or conditions: Confirm lock mode and wet/dirty control surface before service diagnosis.

    Applies to: Electronic controls

    Next step: Record the exact display and model; qualified service should test the affected circuit.

  • Beeps but will not run

    Possible causes or conditions: Record the beep pattern and illuminated indicators; alerts can be status or faults.

    Applies to: Audible-alert controls

    Next step: Record the exact display and model; qualified service should test the affected circuit.

  • Burning Smell

    Possible causes or conditions: Stop use, isolate power when safely accessible and arrange qualified diagnosis.

    Applies to: All washers

    Next step: Stop using the washer and do not keep restarting it or resetting the breaker. Keep clear of wet electrical parts; arrange qualified appliance or electrical diagnosis. For active fire, smoke, or immediate danger, leave the area and call 911.

  • Sparks or electric shock

    Possible causes or conditions: Stop use and arrange qualified electrical / appliance service.

    Applies to: All washers

    Next step: Stop using the washer and do not keep restarting it or resetting the breaker. Keep clear of wet electrical parts; arrange qualified appliance or electrical diagnosis. For active fire, smoke, or immediate danger, leave the area and call 911.

Filling & Water Level9 issues
  • Washer Not Filling with Water

    Possible causes or conditions: Faucet, supply hose, inlet screen, valve or sensing problem is possible.

    Applies to: All washers

    Next step: Check open supply faucets and visible hose restrictions; persistent fault requires model-specific diagnosis.

  • Fills very slowly

    Possible causes or conditions: Low supply pressure or restrictions may be involved; check visible hoses.

    Applies to: All washers

    Next step: Check open supply faucets and visible hose restrictions; persistent fault requires model-specific diagnosis.

  • No hot water

    Possible causes or conditions: Check household hot supply and hose routing; internal heater is a separate feature.

    Applies to: Separate hot/cold inlet models

    Next step: Check open supply faucets and visible hose restrictions; persistent fault requires model-specific diagnosis.

  • No cold water

    Possible causes or conditions: Check household cold supply, faucet and hose routing.

    Applies to: Separate hot/cold inlet models

    Next step: Check open supply faucets and visible hose restrictions; persistent fault requires model-specific diagnosis.

  • Water temperature is wrong

    Possible causes or conditions: Hose reversal, supply temperature and cycle design may affect results.

    Applies to: Temperature-selection models

    Next step: Check open supply faucets and visible hose restrictions; persistent fault requires model-specific diagnosis.

  • Fills and drains at the same time

    Possible causes or conditions: Drain siphoning / installation and level sensing are possible; verify drain setup.

    Applies to: All washers

    Next step: Compare the drain-hose installation with the model manual without changing internal parts. If siphoning or repeated filling continues, arrange diagnosis of the installation and level system.

  • Keeps filling

    Possible causes or conditions: Inlet or level control may be involved; close water supply and stop use.

    Applies to: All washers

    Next step: Stop use and close the water supply; arrange service for internal leakage.

  • Cannot see water in the drum

    Possible causes or conditions: Low visible water may be normal; compare with actual fill faults and wash results.

    Applies to: HE front-load models only

    Next step: Check the owner manual for this control; this message alone does not establish a failed part.

  • Low water level

    Possible causes or conditions: Low level can be normal; verify model behavior before a fill-fault diagnosis.

    Applies to: Automatic-level HE top-load models

    Next step: Check the owner manual for this control; this message alone does not establish a failed part.

Drainage6 issues
  • Washer Not Draining

    Possible causes or conditions: Drain restriction, pump, installation or foam are possibilities.

    Applies to: All washers

    Next step: Check the visible drain hose and household drain; use only model-approved accessible filter instructions. Service if persistent.

  • Drains slowly

    Possible causes or conditions: Check visible drain restrictions and household drain; internal inspection needs model procedure.

    Applies to: All washers

    Next step: Check the visible drain hose and household drain; use only model-approved accessible filter instructions. Service if persistent.

  • Water left in tub

    Possible causes or conditions: Check whether the cycle ended normally; distinguish sump residue from retained tub water.

    Applies to: All washers

    Next step: Check the visible drain hose and household drain; use only model-approved accessible filter instructions. Service if persistent.

  • Drain pump keeps running

    Possible causes or conditions: Flood protection, retained water or control issue may be involved; record codes.

    Applies to: All washers

    Next step: Check the visible drain hose and household drain; use only model-approved accessible filter instructions. Service if persistent.

  • Drain pump hums

    Possible causes or conditions: A hum alone cannot distinguish blockage from electrical or pump faults.

    Applies to: All washers

    Next step: Check the visible drain hose and household drain; use only model-approved accessible filter instructions. Service if persistent.

  • Overflows the standpipe

    Possible causes or conditions: Household drain capacity / restriction or installation may be involved.

    Applies to: All washers

    Next step: Stop the cycle and prevent further water discharge if safe. Have the household drain and installation checked; a household plumbing blockage is not automatically a failed washer pump.

Spin, Noise & Vibration14 issues
  • Washer Not Spinning

    Possible causes or conditions: Drain, load distribution, spin selection, closure or drive may be involved.

    Applies to: All washers

    Next step: Redistribute the load and check leveling; repeated failure with normal loads needs service.

  • Clothes Still Wet After the Cycle

    Possible causes or conditions: Review spin setting, load balance and draining before assuming a drive failure.

    Applies to: All washers

    Next step: Redistribute the load and check leveling; repeated failure with normal loads needs service.

  • Spin cycle stops

    Possible causes or conditions: Balance protection, closure, draining or drive issues are possible.

    Applies to: All washers

    Next step: Redistribute the load and check leveling; repeated failure with normal loads needs service.

  • Will not reach high spin speed

    Possible causes or conditions: Selected speed, load balance, foam or drive may limit spin.

    Applies to: Variable-spin models

    Next step: Redistribute the load and check leveling; repeated failure with normal loads needs service.

  • Shaking During Spin

    Possible causes or conditions: Check leveling, load distribution and installation before component diagnosis.

    Applies to: All washers

    Next step: Redistribute the load and check leveling; repeated failure with normal loads needs service.

  • Walks across the floor

    Possible causes or conditions: Floor support, feet, load and installation should be assessed.

    Applies to: All washers

    Next step: Redistribute the load and check leveling; repeated failure with normal loads needs service.

  • Bangs during spin

    Possible causes or conditions: Unbalanced load, installation or suspension problems are possible.

    Applies to: All washers

    Next step: Redistribute the load and check leveling; repeated failure with normal loads needs service.

  • Grinding Noise

    Possible causes or conditions: Foreign objects, pump or drive may be involved; record the cycle stage.

    Applies to: All washers

    Next step: Stop the cycle; persistent drive faults require service and component testing.

  • Squealing noise

    Possible causes or conditions: Noise origin needs inspection; symptom does not prove belt or bearing failure.

    Applies to: All washers

    Next step: Stop the cycle; persistent drive faults require service and component testing.

  • Rattling noise

    Possible causes or conditions: Check external contact and items in the load; internal noise needs inspection.

    Applies to: All washers

    Next step: Stop the cycle; persistent drive faults require service and component testing.

  • Will not tumble

    Possible causes or conditions: Drive, closure or control may be involved; distinguish tumble from high-speed spin.

    Applies to: Front-load models only

    Next step: Stop the cycle; persistent drive faults require service and component testing.

  • Vibrates after installation

    Possible causes or conditions: Transport restraints, leveling and floor support need verification.

    Applies to: Front-load models only

    Next step: Redistribute the load and check leveling; repeated failure with normal loads needs service.

  • Will not agitate

    Possible causes or conditions: Drive, cycle stage, lid control or obstruction may be involved.

    Applies to: Top-load agitator / impeller models only

    Next step: Stop the cycle; persistent drive faults require service and component testing.

  • Agitator barely moves

    Possible causes or conditions: Check cycle behavior and load; worn drive parts require inspection.

    Applies to: Top-load agitator models only

    Next step: Stop the cycle; persistent drive faults require service and component testing.

Doors & Locks7 issues
  • Clicking noise

    Possible causes or conditions: Some relay / lock clicks are normal; correlate with failure to start or lock.

    Applies to: Interlocked electronic models

    Next step: Remove trapped laundry and close normally; do not bypass or force the interlock.

  • Control lock will not turn off

    Possible causes or conditions: Use the exact model button sequence; do not assume latch failure.

    Applies to: Control-lock equipped models

    Next step: Check the owner manual for this control; this message alone does not establish a failed part.

  • Door or Lid Won't Unlock

    Possible causes or conditions: Retained water, hot water, motion or lock fault may prevent release; never force open.

    Applies to: Interlock-equipped models

    Next step: Do not force the lock or reach into a moving washer. Retained water, heat, or motion may delay release; follow only the model-approved procedure and request service if it remains locked.

  • Door or lid will not lock

    Possible causes or conditions: Check closure and trapped clothing; switch / latch circuit requires testing.

    Applies to: Interlock-equipped models

    Next step: Remove trapped laundry and close normally; do not bypass or force the interlock.

  • Lid locked and will not start

    Possible causes or conditions: Check codes and water/motion state; never bypass lid protection.

    Applies to: Lid-lock equipped top-load models

    Next step: Remove trapped laundry and close normally; do not bypass or force the interlock.

  • AddWash door will not close

    Possible causes or conditions: Check AddDoor closure; record ddC/dC3 if displayed.

    Applies to: AddWash-equipped US model only

    Next step: Remove trapped laundry and close normally; do not bypass or force the interlock.

  • FlexWash upper washer will not start

    Possible causes or conditions: Check upper latch and rubber button; record 1 dC4 if displayed.

    Applies to: FlexWash upper washer only

    Next step: Remove trapped laundry and close normally; do not bypass or force the interlock.

Leaks & Seals6 issues
  • Fills when turned off

    Possible causes or conditions: Inlet leakage or drain backflow may be involved; close water supply and arrange diagnosis.

    Applies to: All washers

    Next step: Stop use and close the water supply; arrange service for internal leakage.

  • Water Leaking Underneath

    Possible causes or conditions: Supply, drain, tub, dispenser or internal connections are possible; locate source.

    Applies to: All washers

    Next step: Stop use and close the water supply; arrange service for internal leakage.

  • Leaks from the back

    Possible causes or conditions: Inspect visible supply / drain connections without opening the cabinet.

    Applies to: All washers

    Next step: Stop use and close the water supply; arrange service for internal leakage.

  • Leaks during fill

    Possible causes or conditions: Supply, inlet path or dispenser may be involved; note first wet location.

    Applies to: All washers

    Next step: Stop use and close the water supply; arrange service for internal leakage.

  • Leaks during drain

    Possible causes or conditions: Drain hose, household drain or pump path may be involved.

    Applies to: All washers

    Next step: Stop use and close the water supply; arrange service for internal leakage.

  • Leaks from the door

    Possible causes or conditions: Trapped fabric, residue, gasket damage or closure may be involved.

    Applies to: Front-load models only

    Next step: Stop use and close the water supply; arrange service for internal leakage.

Cycles & Controls7 issues
  • Flashing lights

    Possible causes or conditions: Obtain a panel photo and count flashes; patterns differ by model.

    Applies to: LED control models

    Next step: Record the exact display and model; qualified service should test the affected circuit.

  • Stuck on sensing

    Possible causes or conditions: Load sensing, supply, closure or drive problems are possibilities; record elapsed time.

    Applies to: Automatic load-sensing controls

    Next step: Record the exact display and model; qualified service should test the affected circuit.

  • Washer Stops Mid-Cycle

    Possible causes or conditions: Record the cycle stage, water left inside and any display message.

    Applies to: All washers

    Next step: Record the exact display and model; qualified service should test the affected circuit.

  • Takes too long

    Possible causes or conditions: Load, selected options, cold supply, foam and balancing can extend time.

    Applies to: All washers

    Next step: Record the exact display and model; qualified service should test the affected circuit.

  • Timer stuck at one minute

    Possible causes or conditions: Displayed time is an estimate; draining or balancing may delay completion.

    Applies to: Electronic time display models

    Next step: Record the exact display and model; qualified service should test the affected circuit.

  • Keeps restarting the cycle

    Possible causes or conditions: Distinguish balancing retries from power resets; note display behavior.

    Applies to: Electronic controls

    Next step: Record the exact display and model; qualified service should test the affected circuit.

  • Load size light flashing

    Possible causes or conditions: Model-specific pattern; do not interpret from a different manufacturer.

    Applies to: Top-load controls with load-size indicators

    Next step: Record the exact display and model; qualified service should test the affected circuit.

Detergent, Cleaning & Care15 issues
  • Too much foam

    Possible causes or conditions: Detergent formulation and dose, water conditions and load can contribute.

    Applies to: All washers

    Next step: Review detergent type and dose against the owner manual; reduce oversudsing.

  • Soap left on clothes

    Possible causes or conditions: Review dose, loading and rinse selections; not proof of a failed rinse system.

    Applies to: All washers

    Next step: Review detergent type and dose against the owner manual; reduce oversudsing.

  • Does not rinse properly

    Possible causes or conditions: Fill, loading, detergent and selected settings need review.

    Applies to: All washers

    Next step: Review detergent type and dose against the owner manual; reduce oversudsing.

  • Clothes still dirty

    Possible causes or conditions: Cycle, loading, detergent and movement issues are possible.

    Applies to: All washers

    Next step: Follow the model owner manual maintenance procedure.

  • Unpleasant Odor

    Possible causes or conditions: Moisture, residue or plumbing may contribute; identify where odor originates.

    Applies to: All washers

    Next step: Follow the model owner manual maintenance procedure.

  • Black flakes on clothes

    Possible causes or conditions: Residue or external contamination is possible; inspect before naming a failed part.

    Applies to: All washers

    Next step: Follow the model owner manual maintenance procedure.

  • White residue on clothes

    Possible causes or conditions: Dose, dissolving, loading and water conditions need review.

    Applies to: All washers

    Next step: Follow the model owner manual maintenance procedure.

  • Rust stains on clothes

    Possible causes or conditions: Check water supply and metal items; not proof of tub corrosion.

    Applies to: All washers

    Next step: Follow the model owner manual maintenance procedure.

  • Damages clothes

    Possible causes or conditions: Check load items, care labels and visible drum damage; stop if snagging persists.

    Applies to: All washers

    Next step: Follow the model owner manual maintenance procedure.

  • Detergent not dispensing

    Possible causes or conditions: Drawer blockage, setup, routing or metering may be involved.

    Applies to: Dispenser-equipped models

    Next step: Check drawer seating and model-approved cleaning / refill steps; persistent faults need service.

  • Fabric softener not dispensing

    Possible causes or conditions: Check approved fill limit and model-specific dispenser cleaning.

    Applies to: Softener-dispenser models

    Next step: Check drawer seating and model-approved cleaning / refill steps; persistent faults need service.

  • Dispenser holds water

    Possible causes or conditions: Small residual amount can be normal; excess may need cleaning / diagnosis.

    Applies to: Drawer-dispenser models

    Next step: Check drawer seating and model-approved cleaning / refill steps; persistent faults need service.

  • Door gasket smells

    Possible causes or conditions: Moisture / residue can contribute; use approved cleaning procedure.

    Applies to: Front-load models only

    Next step: Follow the model owner manual maintenance procedure.

  • Mold on the door seal

    Possible causes or conditions: Inspect and clean per manual; visible growth does not establish an internal part failure.

    Applies to: Front-load models only

    Next step: Follow the model owner manual maintenance procedure.

  • Auto dispenser says refill

    Possible causes or conditions: Verify cartridge contents and refill instructions.

    Applies to: Auto-dose equipped model only

    Next step: Check drawer seating and model-approved cleaning / refill steps; persistent faults need service.

Temperature & Equipped Features1 issues
  • Door glass gets hot

    Possible causes or conditions: Incoming hot water or equipped heating may warm the glass; abnormal overheating needs service.

    Applies to: Hot-wash front-load cycle; internal heater not assumed

    Next step: Stop use if abnormal heating occurs; temperature / heater faults require service.

Do not open the cabinet, bypass a lock, or probe electrical components. Internal repairs require qualified diagnosis; leaking or unsafe equipment should not be run repeatedly.

Repair options after diagnosis

Samsung Washer Repairs and Parts Replacement

The work needed depends on your Samsung model and the cause of the problem. These are repair options we can assess, not a diagnosis from a symptom or error code alone. Model compatibility and parts availability must be confirmed.

Drain Pump and Drain-Path Repairs

Retained water in a Samsung washer can involve drainage, installation, or a pump issue. We assess the water-removal problem before recommending a replacement component.

Inlet Valve and Water-Level Repairs

Samsung fill faults need the supply, hoses, and sensing checked together. A code identifies a condition to investigate, not a universal instruction to replace the inlet valve.

Door, Lid and Equipped AddWash Repairs

We review the correct Samsung closure and interlock system. AddWash doors and FlexWash upper-washer concerns require the equipped model and are not treated as standard door-lock faults.

Spin, Drive and Vibration Repairs

Load balance, draining, vibration feedback, and drive faults can affect spin differently. Samsung motor or suspension repairs follow diagnosis of the actual configuration.

Leaks, Hoses and Front-Load Seals

The first leak location and cycle stage help narrow the cause. We assess Samsung connections, water paths, and fitted door seals before recommending a repair.

Controls, Sensors and Auto-Dose Repairs

Control and sensor faults need the exact Samsung model and code context. Auto-dose refill messages are distinguished from dispensing failures, and that feature is considered only where fitted.

Not sure which repair your Samsung washer needs? Include the full model number and describe what happens during the cycle. Our team will review the request and confirm service availability.

Request Samsung Washer Service
Codes, indicators & messages

Samsung Washer Error Codes & Messages

Samsung code spellings and meanings vary by control family. Some 3E, dC, BE2, and 8E2 interpretations are model-dependent. Display codes, blinking-light patterns, and normal operating messages are identified separately below.

The source combines Samsung US support with the WF45R6100A* manual. For a washer without a display, compare the complete light pattern and exact panel layout rather than one flashing indicator in isolation.

Service-reference entries may require technician diagnostics and may never appear on the normal display. No service-mode entry or component-testing instructions are provided here. Combo drying entries apply only to that subsystem.

1EFault

Level / leakage condition

Also shown as: LE; 1C; LC; LC1; 1 1C; 1 LC

Applies to: US multi-family washer support

Model note: Combined support category; exact meaning needs the model manual.

Next step: Record code and model; qualified service should test the sensor circuit.

Source and model reference
4CFault

Not filling

Also shown as: 1 4C; nF; 4E

Applies to: US multi-family washer support

Next step: Check open supply faucets and visible hose restrictions; persistent fault requires model-specific diagnosis.

Source and model reference
4C2Fault

Inlet temperature / hose reversal

Also shown as: 4E2; CE; 1 4C2; nF1

Applies to: US multi-family washer support

Next step: Check open supply faucets and visible hose restrictions; persistent fault requires model-specific diagnosis.

Source and model reference
5CFault

Not draining

Also shown as: nd; 5E; SE; SC; 1 5C

Applies to: US multi-family washer support

Next step: Check the visible drain hose and household drain; use only model-approved accessible filter instructions. Service if persistent.

Source and model reference
OCFault

Overflow

Also shown as: OE; 0E; 0C; 1 OC; 1 0C

Applies to: US multi-family washer support

Next step: Close the water supply and stop use; seek service.

Source and model reference
bE2Fault

Stuck button

Also shown as: E2; 6E2; BE2; 8E2

Applies to: US multi-family washer support

Model note: BE2 / 8E2 can indicate MEMS faults on other controls.

Next step: Record the exact display and model; qualified service should test the affected circuit.

Source and model reference
9C1Fault

Supply voltage fault

Also shown as: 9C2; 2E; 9E1; 9E2; UC; 1 9C1; 1 9C2

Applies to: US multi-family washer support

Next step: Check household supply and documented restart procedure; recurring electrical faults need qualified service.

Source and model reference
PFFault

Power failure

Applies to: US multi-family washer support

Next step: Check household supply and documented restart procedure; recurring electrical faults need qualified service.

Source and model reference
3EFault

Voltage or motor fault

Applies to: US multi-family washer support

Model note: Support lists both interpretations; exact model is essential.

Next step: Check household supply and documented restart procedure; recurring electrical faults need qualified service.

Source and model reference
dCFault

Door or balance condition

Also shown as: dS; d5; FL; LO; L0; dE; dE1; dE2; dC1; dL; 1 dC; 1 dC1

Applies to: US multi-family washer support

Model note: dC is a door code on some models and balance on others. These aliases belong to the door support category only.

Next step: Remove trapped laundry and close normally; do not bypass or force the interlock.

Source and model reference
1 dC4Fault

Upper latch button missing

Applies to: US multi-family washer support

Model note: FlexWash upper washer only; check rubber latch button per model instructions.

Next step: Remove trapped laundry and close normally; do not bypass or force the interlock.

Source and model reference
SDCFault

Drawer not closed

Also shown as: 5DC

Applies to: US multi-family washer support

Model note: Only controls with a washer drawer.

Next step: Remove trapped laundry and close normally; do not bypass or force the interlock.

Source and model reference
SUdFault

Excessive foam

Also shown as: 5UD; Sd; 5d; SUdS; 5Ud5

Applies to: US multi-family washer support

Next step: Review detergent type and dose against the owner manual; reduce oversudsing.

Source and model reference
ddCFault

AddDoor closure / lock

Also shown as: dC3

Applies to: US multi-family washer support

Model note: AddWash-equipped models only.

Next step: Remove trapped laundry and close normally; do not bypass or force the interlock.

Source and model reference
UbFault

Unbalanced load

Also shown as: dc; U6; UE; 1 Ub; 1 U6

Applies to: US multi-family washer support

Model note: Lowercase dc / uppercase dC can be confused; match model and message context.

Next step: Redistribute the load and check leveling; repeated failure with normal loads needs service.

Source and model reference
9C6Fault

High-temperature circuit fault

Applies to: US multi-family washer support

Next step: Record the exact display and model; qualified service should test the affected circuit.

Source and model reference
9C7Fault

Hardware overcurrent

Applies to: US multi-family washer support

Next step: Record the exact display and model; qualified service should test the affected circuit.

Source and model reference
9C8Fault

Software overcurrent

Applies to: US multi-family washer support

Next step: Record the exact display and model; qualified service should test the affected circuit.

Source and model reference
18:8JFault

Model option fault

Applies to: US multi-family washer support

Next step: Record the exact display and model; qualified service should test the affected circuit.

Source and model reference
3CFault

Motor fault

Also shown as: E3; 1 3C

Applies to: US multi-family washer support

Next step: Stop the cycle; persistent drive faults require service and component testing.

Source and model reference
ACFault

Communication fault

Also shown as: AE; AE6; AEb; AC6; ACb; AC4; AC3; AC5; AE8; AEB; AE4; AE3; AE5; 1 AC6; 1 AC; AC7

Applies to: US multi-family washer support

Model note: AE3 also means DR-ready modem issue on some models.

Next step: Record the exact display and model; qualified service should test the affected circuit.

Source and model reference
8CFault

MEMS sensor fault

Also shown as: 8E; 8E1; 8E2; BE; BE1; BE2; BC; 8C1; 8C2; BC1; BC2; 1 8C; 1 BC; 1 8C1; 1 BC1; 1 8C2; 1 BC2

Applies to: US multi-family washer support

Model note: Some 8E / BE controls use a vibration-sensor interpretation; verify manual.

Next step: Record code and model; qualified service should test the sensor circuit.

Source and model reference
tCFault

Temperature sensor fault

Also shown as: tE; tE1

Applies to: US multi-family washer support

Next step: Stop use if abnormal heating occurs; temperature / heater faults require service.

Source and model reference
HCFault

Heater fault

Also shown as: HE; HE1; Hr; 1 HC

Applies to: US multi-family washer support

Next step: Stop use if abnormal heating occurs; temperature / heater faults require service.

Source and model reference
PCFault

Clutch-position fault

Also shown as: PE

Applies to: US multi-family washer support

Model note: Top-load clutch-equipped models only.

Next step: Stop the cycle; persistent drive faults require service and component testing.

Source and model reference
PC1Fault

Clutch Hall signal fault

Also shown as: PE1

Applies to: US multi-family washer support

Model note: Top-load clutch-equipped models only.

Next step: Stop the cycle; persistent drive faults require service and component testing.

Source and model reference
SFFault

System fault

Also shown as: IE; 5F; SF1; SF2; SF3; 5F1; 5F2; 5F3; 1 SF

Applies to: US multi-family washer support

Next step: Record the exact display and model; qualified service should test the affected circuit.

Source and model reference
SrFault

System relay fault

Also shown as: 5r

Applies to: US multi-family washer support

Next step: Record the exact display and model; qualified service should test the affected circuit.

Source and model reference
bEFault

Motor speed-sensor fault

Also shown as: 6E

Applies to: US multi-family washer support

Next step: Stop the cycle; persistent drive faults require service and component testing.

Source and model reference
7EFault

SilverCare fault

Applies to: US multi-family washer support

Model note: Legacy SilverCare-equipped models only.

Next step: Record the exact display and model; qualified service should test the affected circuit.

Source and model reference
UrStatus

Balancing retry

Applies to: US controls with corresponding feature

Next step: Allow the balancing retry to complete. If normal loads repeatedly cannot spin, follow the model loading guidance and request diagnosis if the problem continues.

Source and model reference
CbStatus

Calibration mode

Also shown as: C6

Applies to: US controls with corresponding feature

Next step: Use the calibration instructions for the exact model. Calibration is a setup mode, not a repair diagnosis.

Source and model reference
dnStatus

Update download

Applies to: US controls with corresponding feature

Next step: Allow the update to finish with power maintained. If the message remains unusually long, check the model guidance and arrange support rather than repeatedly interrupting the update.

Source and model reference
CLStatus

Child-Lock protective drain

Applies to: US controls with corresponding feature

Model note: Newer compatible models; not simply a generic failed lock.

Next step: On the applicable newer models, this reports a protective drain associated with Child Lock. Follow the model instructions for the lock state; do not force the door.

Source and model reference
Refill detergentStatus

Auto-dose refill reminder

Applies to: US controls with corresponding feature

Next step: Check drawer seating and model-approved cleaning / refill steps; persistent faults need service.

Source and model reference
Refill softenerStatus

Auto-dose refill reminder

Applies to: US controls with corresponding feature

Next step: Check drawer seating and model-approved cleaning / refill steps; persistent faults need service.

Source and model reference
Extra Large blinkingLED Pattern

Fill problem

Also shown as: Extra High; Large; High

Applies to: US no-display control; exact LED layout required

Model note: Only corresponding no-display models. Light combinations are model-specific; obtain a photo of the full panel.

Next step: Check open supply faucets and visible hose restrictions; persistent fault requires model-specific diagnosis.

Source and model reference
Hot + Small blinkingLED Pattern

Inlet temperature mismatch

Also shown as: Hot + Low

Applies to: US no-display control; exact LED layout required

Model note: Only corresponding no-display models. Light combinations are model-specific; obtain a photo of the full panel.

Next step: Check open supply faucets and visible hose restrictions; persistent fault requires model-specific diagnosis.

Source and model reference
Small blinkingLED Pattern

Drain problem

Also shown as: Low

Applies to: US no-display control; exact LED layout required

Model note: Only corresponding no-display models. Light combinations are model-specific; obtain a photo of the full panel.

Next step: Check the visible drain hose and household drain; use only model-approved accessible filter instructions. Service if persistent.

Source and model reference
Tap Cold blinkingLED Pattern

Overfill

Also shown as: Cool; Medium; Mid

Applies to: US no-display control; exact LED layout required

Model note: Only corresponding no-display models. Light combinations are model-specific; obtain a photo of the full panel.

Next step: Close the water supply and stop use; seek service.

Source and model reference
Cold blinkingLED Pattern

Stuck button

Also shown as: Eco Warm

Applies to: US no-display control; exact LED layout required

Model note: Only corresponding no-display models. Light combinations are model-specific; obtain a photo of the full panel.

Next step: Record the exact display and model; qualified service should test the affected circuit.

Source and model reference
Hot blinkingLED Pattern

Door problem

Also shown as: Hot + Extra Large; Hot + Extra High; Hot + Large; Hot + High

Applies to: US no-display control; exact LED layout required

Model note: Only corresponding no-display models. Light combinations are model-specific; obtain a photo of the full panel.

Next step: Remove trapped laundry and close normally; do not bypass or force the interlock.

Source and model reference
Hot + Warm blinkingLED Pattern

Unbalanced load

Applies to: US no-display control; exact LED layout required

Model note: Only corresponding no-display models. Light combinations are model-specific; obtain a photo of the full panel.

Next step: Redistribute the load and check leveling; repeated failure with normal loads needs service.

Source and model reference
Hot + Cold blinkingLED Pattern

Motor fault

Also shown as: Hot + Eco Warm

Applies to: US no-display control; exact LED layout required

Model note: Only corresponding no-display models. Light combinations are model-specific; obtain a photo of the full panel.

Next step: Stop the cycle; persistent drive faults require service and component testing.

Source and model reference
Warm blinkingLED Pattern

Communication fault

Applies to: US no-display control; exact LED layout required

Model note: Only corresponding no-display models. Light combinations are model-specific; obtain a photo of the full panel.

Next step: Record the exact display and model; qualified service should test the affected circuit.

Source and model reference
Hot + Tap Cold blinkingLED Pattern

MEMS sensor fault

Also shown as: Hot + Cool

Applies to: US no-display control; exact LED layout required

Model note: Only corresponding no-display models. Light combinations are model-specific; obtain a photo of the full panel.

Next step: Record code and model; qualified service should test the sensor circuit.

Source and model reference
Hot + Medium blinkingLED Pattern

Heater fault

Also shown as: Hot + Mid

Applies to: US no-display control; exact LED layout required

Model note: Only corresponding no-display models. Light combinations are model-specific; obtain a photo of the full panel.

Next step: Stop use if abnormal heating occurs; temperature / heater faults require service.

Source and model reference
Self Clean blinkingStatus

Cleaning reminder

Applies to: Self Clean-equipped washer

Next step: Follow the model owner manual maintenance procedure.

Source and model reference
1CFault

Level sensor malfunction

Applies to: WF45R6100A* US front-load

Next step: Record code and model; qualified service should test the sensor circuit.

Source and model reference
DCFault

Door open

Applies to: WF45R6100A* US front-load

Next step: Remove trapped laundry and close normally; do not bypass or force the interlock.

Source and model reference
DC1Fault

Door switch fault

Applies to: WF45R6100A* US front-load

Next step: Remove trapped laundry and close normally; do not bypass or force the interlock.

Source and model reference
LCFault

Leakage detected

Applies to: WF45R6100A* US front-load

Next step: Stop use and close the water supply; arrange service for internal leakage.

Source and model reference
AC6Fault

PBA communication fault

Applies to: WF45R6100A* US front-load

Next step: Record the exact display and model; qualified service should test the affected circuit.

Source and model reference
8CFault

MEMS sensor malfunction

Also shown as: 8C1; 8C2

Applies to: WF45R6100A* US front-load

Next step: Record code and model; qualified service should test the sensor circuit.

Source and model reference

Model check first: the same code may have more than one meaning across control families. Normal lock, cleaning, update, or cooldown messages are not automatically faults. Do not order parts from a code alone.

Professional service

When to Schedule Samsung Washer Repair

Schedule Samsung washer diagnosis when the fault returns after basic checks or the machine cannot finish a normal load. Send a panel photo, the full model number, and the stage where the problem appears.

  • The same problem returns after safe owner-manual checks.
  • A normal load repeatedly fails to complete the cycle.
  • Water remains in the tub or the machine cannot drain normally.
  • Leakage continues or a protection warning requires service.
  • The door or lid stays locked after the documented release conditions.
  • The model reference calls for internal electrical or component testing.

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Other Samsung Products We Service

Customers often need help with more than one type of Samsung equipment. Along with washer service, our technicians support the other Samsung categories listed below; contact us if you need something different.

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